Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → A new Agoda survey reveals Gen Z travelers expect to earn and redeem points without leaving the booking screen.
Read → Cloudbeds launches Insights, a new reporting and data layer that gives hotels real-time, granular access to performance metrics across the enterprise.
Read → Guests are bypassing Google to find hotels. Debbie Miller explains why hoteliers must rethink their marketing and distribution strategy.
Read → Newbury Guest House, a Boston brownstone, outpaces chain competitors in occupancy and guest satisfaction after implementing Roommaster PMS. A lesson for independents.
Read → A new Allianz Partners survey reveals 37% of US travelers now use AI to plan trips, pushing hotels to rethink digital strategy.
Read → A new report from Wunderkind reveals that over half of travelers don't trust AI-powered travel recommendations. Here's why trust is the new battleground and what hoteliers can do about it.
Read → Google stops showing third-party rates in search results. Hotels must rethink metasearch strategy to keep direct bookings alive.
Read → Google is automating ad targeting and budget allocation, reducing manual control for hotel marketers. Kylie Chen explains why this is a opportunity.
Read → Cendyn argues hotels have plenty of data but lack direction, and AI alone won't fix that without clear prioritization.
Read → Martin Cowen explores how biometrics, digital identity and AI orchestrated in real time will transform the end-to-end traveler experience.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.