Self-service kiosks show their real ROI: more time for hospitality
A kiosk pilot at Hyatt Regency Savannah is making a case for self-service that goes beyond cutting queues. According to the Shiji and Rivalry Tech partnership announcement, the deployment drove a 22% rise in marketplace orders and a 24% sales increase, while shifting 72% of transactions to self-service.
The obvious win is operational efficiency, and that's real. But my read is that the real prize is the time it gives back to staff. With guests handling routine orders at kiosks, employees can focus on the interactions that actually create loyalty, like recommending a local wine or helping a family plan their day.
This is the kind of ROI story that doesn't scream, but it convinces. And it's a reminder that hospitality tech isn't just about replacing human touch, it's about making it possible at scale.
Quick questions
What's the ROI of self-service kiosks in hotels?
How do self-service kiosks improve guest experience?
Are kiosks replacing hotel staff?
What is Shiji's role in this partnership?
Why should hoteliers care about self-service tech?
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