Hotel Technology
A hotel's technology stack is now as strategic as its location.
Building a Hotel Tech Stack That Can Evolve
Read → Connectivity governance and API depth matter more than the number of integrated systems, says a new explainer.
Mews POS Goes Live in North America, Unifying Hotel Ops
Read → Mews is rolling out its point of sale across the US and Canada, putting front desk, F&B and payments on one system.
Cloudbeds replaces legacy PMS at Costa Brava's Aromar Hotels
Read → Aromar Hotels & Restaurants, a 60-year-old family group on the Costa Brava, is moving to Cloudbeds across its three properties. The plan includes PMS, digital check-in, an AI chatbot and guest communications, a solid bet for a group that could have kept patching its legacy systems.
Google AI Mode books hotels, Lighthouse Ernest Crews, direct bookings vs OTA costs
Read → Google enables hotel bookings via AI Mode with Choice and Hilton. Lighthouse targets the AI adoption gap with Ernest Crews.
Highline Hospitality bets on Otelier to feed its AI
Read → Highline Hospitality Partners, with 21 hotels and $1.7B in assets under management, will use Otelier to centralize financial and operational data and accelerate its in-house AI development.
Digital tipping gets a moment during Housekeepers Week
Read → International Housekeepers Week gives hotels a reason to push digital tipping, a win-win for staff and guest experience.
Hotel IT Leaders Turn Cybersecurity into a Competitive Edge
Read → Cybersecurity and emerging tech, like AI, are becoming competitive advantages for hotels, not just IT chores.
Switching PMS isn't tech, it's operational transformation
Read → Javier Retornano, CEO of Suitech, explains why changing a PMS is an operational project, not a tech one.
Google AI Mode books hotels directly, Hotelbeds margins shrink, Germany online channel hits 46%
Read → Google launches direct hotel booking via AI Mode. Hotelbeds shows scale no longer protects margins. Germany's online channel hits 46%.
Google's New AI Booking, HVS's 4.5% for 2026, and the 98% Abandonment
Read → Google's AI Mode now lets US travelers book directly. Add HVS's 4.5% forecast for 2026 and the stubborn 98% abandonment rate. Here's what it means for hoteliers.