Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → Instinct, assistant that books and rebooks trips from a text thread, shows hotels the gap between promise and delivery.
Read → Mews launches its POS in North America and Borgata announces a $107 million renovation. Two moves that mark the pace of hotel technology. Here's the story.
Read → roommaster debuts its cloud-native PMS at Independent Hotel Show Miami 2026 and talks RevPAG for independents.
Read → The true value of hotel AI lies in translating revenue analytics for frontline teams, not in building another dashboard.
Read → Meeting intelligence platforms help sales teams spot which lost group accounts actually still have booking intent. It's not about spamming every lead, it's about targeting the right ones.
Read → AI agents keep travel brands connected between trips, turning idle time into direct bookings and loyalty. Hotels should watch closely.
Read → A practical comparison of hotels and lodges covering property types, guest expectations, and management strategies to help operators understand how distinctions affect pricing, distribution, and marketing.
Read → A mystery shopper of 300+ calls to luxury hotels found 92% don't ask for guest contact details. Otelleros losing direct bookings.
Read → Néstor Rodríguez (ThinkIN) warns that unanswered calls are wasted direct revenue. Hotels need proactive voice strategies to win back that business.
Read → TravelBoom highlights how user-generated content builds trust and drives direct bookings for hotels. My take: stop selling, start showing.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.