Five luxury hotels capture half of all AI recommendations
Read → Concentration of AI recommendations in a handful of luxury properties raises concerns about distribution inequality. Meanwhile, agentic booking still lacks a commission model.
Hyatt's India Play: Acquisitions Over Organic Growth
Read → The race for India's hotel market is heating up. Hyatt is weighing a homegrown brand and strategic acquisitions to multiply its footprint by five, signaling that scale in emerging markets now favors deal-making over greenfield builds.
Hotel AI has a very real data quality problem
Read → An audit of AI-powered recommendations found extreme concentration of results and a demolished hotel being recommended months later. What it reveals about the systems we're using.
Customer Alliance rebuilds feedback: from raw data to operational intelligence
Read → A startup rewires its platform from scratch with generative AI. The shift: moving from passive surveys to automated analysis of what really drives guest behavior. It signals an interesting strategic battle ahead in hospitality tech.
Who Gets Paid When AI Books Your Hotel Room?
Read → As AI assistants execute bookings directly, hotels face an unsettled question: which commission structure applies? The answer will reshape how revenue flows through distribution.
Earnings Season Shows Travel Tech's Real Momentum Right Now
Read → Unicorn valuations, Amazon pushing deeper into AI booking, and what hotel operators should actually be paying attention to.
Cloudbeds Pushes Multi-Property Intelligence to the PMS Core
Read → Cloudbeds Insights aims to give hotel groups real-time data control. But the real story is where the PMS market is heading: consolidated intelligence, not fragmented dashboards.
Digital room service: the revenue opportunity most hotels are missing
Read → Glasgow Marriott lifted room service revenue 24% with mobile ordering technology. A case study showing where the money is that most hotels leave on the table.
Riu sticks to its guns on urban expansion
Read → The Spanish chain commits to selective growth for Riu Plaza while keeping resort business as its core strategy.
The visa bottleneck killing corporate travel efficiency
Read → Half of Spanish business travelers need to handle visa applications, and nearly half face serious delays. Corporate travel platforms see an opening to automate what today breaks travel itineraries and budgets.