Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → Hotel boards obsess over data privacy and vendor compliance, but dodge the hard question: accountability when AI-driven decisions in revenue, F&B or housekeeping go sideways.
Read → Hilton's Istanbul property moves from paper materials to real-time mobile platform. A sensible move many operators still delay.
Read → Minor Hotels has rolled out Oracle OPERA Cloud across 106 properties in 59 countries. The next phase targets Australia and New Zealand. What does this consolidation tell us about the future of hotel tech stacks?
Read → While most hoteliers obsess over occupancy rates, Gravity Haus discovered that a local membership program generates better margins than lodging itself, and doubles as a direct distribution channel.
Read → Inefficient scheduling, high turnover, and outdated tools drain margins silently. Modern workforce platforms can cut labor costs by 6 to 8%.
Read → AI chatbots are getting smarter at handling guest requests, but they're still failing to close the deal. The gap between operational gains and actual conversions reveals a deeper problem: incumbents are pulling away from startups.
Read → Half of hoteliers see AI as useful, but most aren't ready to use it. Here's what's holding them back and how to fix it.
Read → A 51-room boutique property in Beacon, NY, replaces its legacy platform with Mews to streamline peak arrivals and automate payments. The move signals a shift in how independent hotels modernize operations.
Read → Twenty thousand IoT devices running flawlessly behind the scenes prove that the best hotel technology is the one that works without fanfare or failure.
Read → Multi-property operators face a different AI playbook than single hotels. Standardization, sequencing, and governance are the real battles.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.