Hotel rooms as interactive art galleries
Read → HCN and Artography bring 200,000+ artworks to in-room tablets, letting guests browse and buy art for delivery. A smart revenue play for hotels.
USD500M for luxury hotels: Aman and Janu projects in Asia-Pacific
Read → HVS newsletter highlights five Asia-Pacific transactions, led by a USD500M joint venture for Aman and Janu luxury hotels.
MCA Expands Managed DAS for Hotels Amid Carrier Coverage Changes
Read → Mobile Communications America combines SSaaS and SecurePlan to help hotels outsource mobile signal management as carriers shift indoor coverage.
Glasgow Marriott boosts room service revenue 24% with IRIS mobile dining
Read → The Glasgow Marriott deployed IRIS Mobile Ordering and Digital Guest Directory and saw a 24% revenue lift and 23% order volume increase. 80% of orders are now digital.
AI automates late check-outs for extra revenue
Read → AI agents can handle late check-out requests end-to-end, from confirming housekeeping to processing payment. No human needed.
Google sells AI answer placement with IHG first
Read → Google sells ad placement inside AI answers. IHG is first hotel chain in invitation-only program.
One Seamless Journey or Many Meaningful Ones?
Read → An article in Hospitality Net challenges the obsession with total integration, proposing to integrate only what removes friction and preserve what creates meaning.
Connected Hotels Demand More Humanity, Not Less Tech
Read → Federico Domínguez argues that AI frees hotel staff for personal interactions. The key is balancing connectivity and human touch in your property.
Booking's connected trip never took off, and AI is now the threat
Read → Seven years after launching its connected trip vision, Booking Holdings still lacks true integration. Agentic AI now threatens to execute that vision for competitors.
Hotels: Focus on 2026 AI Confidence, Not 2030
Read → Why building trust in AI for the near term matters more than a distant strategy.