Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → Mobile planning, real-time updates, and digital credentials are no longer nice-to-have features. Hotels that lag on smartphone-first operations risk losing direct bookings to brands that move faster.
Read → Luxury villas are setting the pace in travel tech: privacy, space and frictionless technology.
Read → Marriott reveals why transactional rewards fall short. The future of loyalty is about connecting guests to what they care about, not just points.
Read → Hotels are drowning in dashboards and metrics. What they really need is AI that tells them what to do next, not what happened yesterday.
Read → IHG shows what needs to change in sites and property descriptions. ChatGPT preps ads across Europe. Stripe buys OpenRouter to obscure AI pricing.
Read → Reading body language, using guest data smartly, and investing in your team transforms the arrival moment into a loyalty builder. Malcolm Hotel's Andrew Shepherd shares how.
Read → A hospitality consultant reveals four nearly identical cyberattacks exploiting staff via phone impersonation. The vulnerability isn't your systems, it's your people, and that's actually fixable.
Read → Kim Smith, IHG's SVP of Digital Direct Channels, on conversational AI, why content strategy must evolve, and how hotels survive the Google-powered booking shift.
Read → Fusion Hotel Group integrates Ayola and Odua brands from Topotels, expanding its midscale presence across Jakarta, Bandung, and Surabaya.
Read → The acquisition of OpenRouter adds another layer to Stripe's vertically integrated AI infrastructure. For hotels using these tools, the cost-tracking burden just shifted onto you.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.