Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → The boutique hotel chain expands its use of AI across its portfolio after validating Abra's platform in Chicago. The case shows how nimble chains are accelerating guest experience tech adoption.
Read → Corneel Koster bets the airline wins on what humans do best: creating belonging. While AI mediates the booking, premium cabins and crew culture separate winners from the pack.
Read → Fully automated proposal responses threaten to commoditize hotel group sales. Joan argues that human touchpoints remain essential to win deals beyond price.
Read → Booking and Expedia's clauses cut your guest data access 30 days after checkout. Meanwhile, 69% of travelers trust AI summaries to pick hotels, and branded residences are learning the hybrid model isn't as simple as it looked.
Read → Hotels are leaving money on the table by not optimizing their accounts payable processes. Rebates, working capital gains, and automation can recover significant margins.
Read → A major U.S. park operator consolidates its tech stack. What hoteliers can learn about why one platform beats six.
Read → Two platforms merge to give independent hotels a real alternative to OTAs: real-time sync, frictionless checkout, and full customer control.
Read → The hotel chain extends its partnership with Timeshifter, offering all guests at 242 properties free access to circadian science tools. A smart move in the race to own the recovery narrative.
Read → The email address a guest hands you during their stay is yours to keep. The one from an OTA comes with invisible strings attached.
Read → The software doesn't fail. Projects fail because the wrong people make configuration decisions, and the right people are too busy to learn the system.
The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.
Hotel Tech News is an independent digest. It is not the official site of any brand mentioned. Content is editorial and curated, and may contain errors. Verify anything important with the original source. This is not financial, legal or investment advice. Some links or blocks may be sponsored or affiliate. Trademarks belong to their owners. You can unsubscribe at any time with one click, and you can request access or deletion of your data at hoteltech.news/contact.
The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.