The daily brief
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The brief hoteliers who buy technology read every morning.
Reservation calls still close bookings, if you know how to answer
Read → Revinate brings Suncadia Resort's reservations chief to a webinar on how to turn phone inquiries into direct bookings and guest data.
Guests don't want service anymore. They want co-created experiences
Read → Dr Maggie Chen (EHL) says guests crave authenticity and connection in an AI-saturated world. The hotel's job is shifting from serving to co-creating.
Those first 10 seconds at check-in decide everything
Read → Reading body language, using guest data smartly, and investing in your team transforms the arrival moment into a loyalty builder. Malcolm Hotel's Andrew Shepherd shares how.
Gen Z Business Travelers Want Clarity, Not More Tech
Read → Young business travelers feel lost in booking systems designed for another era. Hotels and platforms are piling on features when what guests really need is guidance and reassurance.
Hotel rooms as interactive art galleries
Read → HCN and Artography bring 200,000+ artworks to in-room tablets, letting guests browse and buy art for delivery. A smart revenue play for hotels.