A no-show is a booking that never turns up and never cancels in time. The hotel is left with an empty room and, depending on the rate, may charge a penalty or the first night. It is a key input for how much overbooking to take on.
Example A non-refundable rate charges the full stay even if the guest is a no-show.
Overbooking is selling more rooms or seats than exist, betting that cancellations and no-shows will happen....
OperationsA walk-in is a guest who arrives without a prior reservation and asks for a room on the spot. The front desk...
OperationsA chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card...
OperationsThe release period is the number of days before arrival by which an intermediary must return the rooms of an...
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