The email you actually own is only the one she hands you

The relationship between hotels and OTAs has always been a marriage of convenience without a clean divorce. But according to Hospitality Net, the contract clauses from Booking.com and Expedia put hard numbers on that uncomfortable truth. The guest email isn't yours. Or more precisely: it's only yours if she hands it to you directly, outside the system.

Booking.com limits data use to the reservation it generates and cuts off access 30 days after checkout. No marketing without explicit permission. Expedia plays the same game. The full analysis at Hospitality Net makes clear that the ownership you think you have turns out to be a legal illusion.

But there's another data point that stings harder. 69% of travelers let AI-generated summaries guide their hotel choice on distribution platforms. A brutal figure that tells you something: the guest picks your hotel based on a narrative you don't control. It's the third-party booking engine writing your property's story. That carries real weight.

Then there's the branded residences question. The hybrid model of operating as a traditional hotel plus serviced apartments was hot three years ago. Today reality is harsher: the operational battery is double, margins don't work, and contracts with international operators aren't as flexible as promised. It's not that the idea fails. It's that the market doesn't tolerate sloppy operations.