Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → AI chatbots are getting smarter at handling guest requests, but they're still failing to close the deal. The gap between operational gains and actual conversions reveals a deeper problem: incumbents are pulling away from startups.
Read → Half of hoteliers see AI as useful, but most aren't ready to use it. Here's what's holding them back and how to fix it.
Read → A 51-room boutique property in Beacon, NY, replaces its legacy platform with Mews to streamline peak arrivals and automate payments. The move signals a shift in how independent hotels modernize operations.
Read → Twenty thousand IoT devices running flawlessly behind the scenes prove that the best hotel technology is the one that works without fanfare or failure.
Read → Multi-property operators face a different AI playbook than single hotels. Standardization, sequencing, and governance are the real battles.
Read → Direct connection between PMS and Lighthouse automates reporting and distribution for multi-property operators.
Read → Expedia's acquisition of Layla, the surge in business travel, and what hotel GMs are actually learning on the front lines of AI.
Read → As AI commoditizes hotel searches and proposals, clear brand identity and genuine relationships become the real competitive edge for sales teams.
Read → Remington Hospitality picks Innspire's AI-powered guest journey platform for ONE | GT in Grand Cayman, bundling concierge, task management, and mobile app into a unified layer across Oracle OPERA, Simphony POS, and OpenTable. What this tells us about how hotel tech vendors are closing deals today.
Read → Labor management startup Inn-Flow updates its platform to automate overtime and multi-state wage compliance, addressing a real pain point for hotel operators navigating California and Colorado regulations.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.