Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → More than 10,000 European hotels have united in a landmark legal action against Booking.com, challenging its commission and distribution practices.
Read → Hotels can now run and track their OTA ad spend from inside the Cloudbeds platform, cutting out the middleman.
Read → A small hotel in Maine has eliminated the traditional front desk, relying on a remote concierge model to cut costs and provide 24/7 guest support.
Read → Mark Weinstein explains why emotional connection beats rational features, and how AI and creators fuel that bond.
Read → Airlines are pouring money into direct channels, but knowing who the traveler is could unlock the real value. Skift argues identity verification is the missing puzzle piece.
Read → Skift's founder shares 14 layers of advice from watching travel startups fail. Essential reading for founders and investors in travel tech.
Read → The partnership between RMS and TrustYou promises to end guest data fragmentation, combining PMS and feedback into a single view.
Read → Why a connected PMS allows hotels to anticipate guest needs and streamline operations.
Read → Radisson Hotel Group's Creator Hub, a nano-influencer platform across 400 hotels, claims 22x higher conversion than macro-influencers and wins industry awards.
Read → Caesars Entertainment reported a Las Vegas decline in Q2 and skipped its earnings call due to the pending acquisition by Tilman Fertitta that would take the company private.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.