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Read → Jason Edwards on why most hotel tech implementations fail: it's not the tool, it's the people.
Read → The Galician startup shows how an open PMS allows rapid growth without reinventing tech every time.
Read → A practical guide to evaluating RFID systems for hotel laundry operations, from read accuracy to vendor lock-in and laundry partner fit.
Read → Hotel leadership demands emotional intelligence, digital fluency, and sustainability accountability alongside revenue and service. The director role is being rewritten in real time.
Read → Mobile planning, real-time updates, and digital credentials are no longer nice-to-have features. Hotels that lag on smartphone-first operations risk losing direct bookings to brands that move faster.
Read → Luxury villas are setting the pace in travel tech: privacy, space and frictionless technology.
Read → Marriott reveals why transactional rewards fall short. The future of loyalty is about connecting guests to what they care about, not just points.
Read → Hotels are drowning in dashboards and metrics. What they really need is AI that tells them what to do next, not what happened yesterday.
Read → A hospitality consultant reveals four nearly identical cyberattacks exploiting staff via phone impersonation. The vulnerability isn't your systems, it's your people, and that's actually fixable.
Read → Hotel chains are posting solid RevPAR gains and portfolio growth, but what CEOs are really pushing is their AI momentum. Here's what the earnings actually tell us.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.